Workforce Readiness | Register

contact person: Leah Samura at (617) 375-8196 and Joel Nitzburg at (617) 375-8120

Workforce Readiness


The Workforce Readiness program is designed help low-skilled and low-wage workers improve their technology and retention-related skills, positioning them to transition into administrative work.


Microsoft Office Administrative Program

The Microsoft Office Administrative Training course is designed to help low skilled and low-wage workers improve their technology and retention related skills, enabling them to transition into administrative work upon completion of the program. Participants will gain the necessary skills for administrative work, including typing and Microsoft Office; soft skills such as time management, worker accountability, goal setting, customer service and problem solving; job readiness and job searching skills.

All participants are supported by a Career Advisor & Job Placement Specialist who integrates the ACT Career Ready 101 across all Workforce Readiness classes and provides one-on-one coaching and support in resume development, job searching and placement, interview preparation, and more.

Applicants are required to have a high school diploma or HiSET, pass a computer assessment, pass a reading TABE at the 9th grade level, type at least 18 words per minute, have at least 12 months of work experience, and provide two professional references. This training is Section 30, ITA, and SNAP approved.

Career and Educational Development

Participants in USES’ Workforce Readiness program have the opportunity to build and enhance their academic, work, and soft skills through our college and career readiness curriculum. Lessons and activities will include developing educational plans, job readiness preparation, time management, building positive work ethic, personal budgeting and other topics to make a student’s next steps’ plan successful. Students will also participate in resume and cover letter workshops, mock interviews, and attend college and job fairs.

Job Placement

Workforce Readiness participants will also be assisted with identifying and securing employment with local employers. With staff support, participants will create a portfolio which includes their career plan, resume, cover letter, job inquires, application practice and thank you letters. There will be planned career workshops and job fairs based on the labor market needs.

Work with Volunteer Tutors

Students have the opportunity to work with a volunteer if they need extra academic support, either inside or outside of the classroom, in small groups or one-on-one. With the assistance of the teachers and Volunteer Coordinator, students are given a volunteer based on their academic needs and availability.

The mission of United South End Settlements is to harness the power of our diverse community to disrupt the cycle of poverty for children and their families.